Site Reliability Engineer II (SRE)

We are seeking an experienced Site Reliability Engineer (SRE) to join our cross-functional product team and drive operational excellence, reliability, and performance across our eCommerce platforms. The ideal candidate will possess strong expertise in SRE principles, DevOps practices, cloud technologies, and production support within a microservices-based architecture. This role focuses on ensuring application stability, proactive monitoring, incident management, automation, and continuous improvement of platform reliability. Key Responsibilities Work within cross-functional product teams as the reliability expert for assigned products or product areas. Apply Site Reliability Engineering practices and standards in collaboration with SRE governance teams. Ensure high-quality service delivery and provide operational KPI reporting. Collaborate closely with product teams to maintain predictable operations and minimize production disruptions. Drive continuous improvement initiatives by sharing best practices and enhancing operational processes. Monitor, manage, troubleshoot, and resolve application and infrastructure issues across production environments. Perform technical analysis and root cause investigations for complex production incidents. Improve system reliability through proactive monitoring, alerting, and preventive measures. Analyze application code and logs to identify opportunities for product and operational improvements. Develop automation solutions for monitoring, housekeeping activities, and incident prevention. Ensure application and environment stability, availability, and performance. Automate development and operational processes using scripting and infrastructure automation tools. Participate in on-call support rotations and resolve business-critical incidents within SLA targets. Define and track reliability metrics including SLIs, SLOs, and Error Budgets. Contribute to performance engineering and application reliability initiatives. Required Skills & Qualifications Technical Expertise Minimum 5 years of experience in Site Reliability Engineering, Production Support, Operations, DevOps, or Software Development. Strong experience supporting and operating eCommerce platforms. Hands-on experience with DevOps practices, including CI/CD, automated testing, and release automation. Experience troubleshooting complex distributed systems and microservices-based architectures. Strong understanding of solution architecture and root cause analysis techniques. Experience working with API-driven frameworks such as commerce tools, Fabric, or similar platforms. Experience with ITIL processes and ITSM tools such as ServiceNow. Knowledge of application reliability and performance engineering principles. Experience supporting web, desktop, and mobile applications. Cloud & Infrastructure Hands-on experience with cloud platforms such as Microsoft Azure and/or Google Cloud Platform (GCP). Experience with managed Kubernetes services such as AKS and/or GKE. Experience provisioning and managing infrastructure using Terraform and/or Ansible. Knowledge of cloud-native architecture, scalability, and reliability best practices. Development & Automation Proficiency in at least one programming language: Python Java C# Go Ruby Experience with GitHub Actions for CI/CD workflow development. Familiarity with Azure DevOps and other deployment automation platforms. Understanding of front-end technologies such as ReactJS, React Native, and Node.js is advantageous. Monitoring & Reliability Hands-on experience with observability and monitoring tools such as: Splunk Grafana Similar monitoring platforms Strong understanding of: Service Level Indicators (SLIs) Service Level Objectives (SLOs) Error Budgets Incident Management Reliability Engineering Practices

Required Skills Site Reliability Engineering (SRE) Production Support DevOps CI/CD Kubernetes (AKS/GKE) Microsoft Azure Google Cloud Platform (GCP) Terraform Ansible Microservices Azure DevOps ServiceNow ITIL Performance Engineering Cloud-native Architecture API-driven Platforms ReactJS